Bike · FAQ
Frequently asked questions.
Reservation, cancellation, bike sizing, helmet, service — the most important answers for your bike week. Can't find something? A call to the Dorfzentrum location is the fastest way.
What bike guests ask before booking.
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When does the bike season start?
We’re open Mon–Sat from June 9, 2026. Before that, we’re in winter mode — for bike enquiries, please call or email.
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What is included in the rental price?
The bike in the chosen category, set up for you. Helmet from € 6/day separate; child seat, carrier, trailer and hiking poles also bookable as accessories (see rates).
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Which bike for which skill level?
Tour and family ride: E-Bike City or E-Bike hardtail. Trail and longer rides: E-Bike Fully (full-suspension) or classic mountain bike. For kids we have the E-Bike Junior 24". At the Dorfzentrum location we’ll match bike, route and skill in person.
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How far can I ride on an E-MTB?
Depends heavily on route, mode and weight. At touring pace (E-Bike Fully in Tour mode) 60–80 km with 1,500 m of climbing is realistic — pure climbing in Sport mode cuts range significantly. We’ll give you an honest estimate before you head out.
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What about bad weather?
Free cancellation up to 24 h before pickup — including for weather. If rain catches you mid-rental: get in touch, we’ll find a solution.
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Which brands do you have in the rental fleet?
Our rental fleet runs on Scott (high-end MTB and e-MTB) and Genesis (entry-level & urban). All bikes are current-season models, checked before every handover. Conway and KTM are added on the retail side.
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Are there child sizes?
Yes: E-Bike Junior 24" for kids from about age 8. Younger kids ride along via child seat, carrier or trailer (see accessories).
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Can I bring my own bike for a service?
Yes, please do. Gears, brakes, chain, wheels — tell us what’s up over the phone or on-site, you’ll get a clear quote. Same-day service possible.
Book online
Ready for the trail? Book your bike now.
Online reservation with 10 % discount. Pickup in the Dorfzentrum, free cancellation up to 24 h before pickup.